Disclaimer: The reviews on the online shop are my personal experience while purchasing products/services. I do not get paid by the reviewed shop. I am not responsible for any loss, damage or loss of profits that may result from reading my review. In particular, I am unable to accept any responsibility or liability in the unlikely event of a dispute between vendor and purchaser. It is your (the reader's) responsibility alone to check the vendor's credibility, quality of merchandise and method of payment.
Shop name: Groupon Malaysia
Company Name: Groupon Sdn. Bhd. (928899-V)
Products/Services: Group buying
First Purchase Made: 5th September 2011
Number of orders made since first purchase: 0
|Basic Information of Groupon from SSM|
|Print Screen of Mon Meill deal in Groupon|
When I saw the advert for a necklace and earring set at 75% discount. I jumped and thought it was a great deal. The pictures in Groupon looked promising so I decided to check out Mon Meill's official site. It took FOREVER to load. The only thing I learned from this site is that it's a Hong Kong company. Any other details were unattainable because their webpages took so long to load! Probably I should have seen it as a hint that things would go wrong. Anyway, I signed up an account with Groupon and made my purchases... (YES I know~! I have a problem with impulse buying!) I thought this would be the same as other online business sites that I've been. Unfortunately it isn't. My previous buys with other online merchants (Best-Buy World, OhJapan, Cotton House Store and QQ Baby Shop) they provide me their bank account numbers and I make the payment via my own bank's official website (in my case its CIMBClicks). Groupon however leads me to a third party site and the so-called link to CIMBClicks doesn’t look like the real deal. So I switched to Paypal instead. The good thing about Paypal is that shall anything go wrong, I have 40 days from the date of purchase to freeze payment.
|Mon Meill redemption form via Groupon|
|Reply from Groupon|
A reply came in and the first thing I began asking myself is HOW to track a parcel from Hong Kong to Malaysia? There was no indication in the email on how to track my parcel. All they did was give me the tracking number and I'm back at guessing how to make use of it. I know this may sound dumb, in fact I could just email them again and ask via which website should I do my checking. But before I could email them, Hubby already gave me the answer. It's a good thing is that Hubby had experience with parcels from overseas and the first thing I had to do was go to Hong Kong Post official website and key in the tracking number.
Ah… left Hong Kong for Malaysia on September 22nd. Then the next step was to find out where in Malaysia is the parcel, right? So I clicked to Pos Malaysia and there it was on the way to my office. By the 28th of September, the parcel was in my hand.
The jewelry came in and I was rather disappointed.I've blog about the jewelry in another post - click here to read about Mon Meill review. My focus right now is Groupon.
So will I buy anything via Groupon again? Highly unlikely for the following reasons
- I don't like how payments are made via third parties because it opens up opportunities for phishing and or hacking. I would prefer if I can go back to my own choice of bank’s official website and make the payment. Or go to the nearest bank and deposit the money in the ATM.
- There was no mention anywhere in their Mon Meill Deal that this product is from Hong Kong. I only found about when clicking on Mon Meill website. I think it should be Groupon's responsibility to inform (potential) customers the source of the product.
- In their discussion tab, Groupon repeatedly mentioned that the product will arrive winthin 2 weeks from redemption period (11 Sept 2011). But even at THAT date 14 days after September 11, 2011 is September 25, 2011. I got mine on the 28th. Seriously, this only means they don't hold to their words. I don't care what happened, but as long as they don't honor their part of 2 weeks as stated in their site, it is my duty to write in this review or I consider it as being dishonest to people reading my review.
- Again related to their discussion tab, NOT ALL questions posted by users are answered. Even though people ask the same questions over and over again, AND even though some of the question are "silly" I think it's good PR that they answer all questions in the discussion board. Anyway, it's good that they answer my email.
|Snippet of the Mon Meill discussion board in Groupon|